Shipping Policy

Last Updated: July 25, 2025

Thank you for placing an order with Qufajevista. This policy explains how we prepare, dispatch, track, and deliver orders, as well as what to do if a shipment is delayed, separated into multiple parcels, or requires an order change.

1. Order Processing

After an order is successfully placed, our fulfillment team begins preparing it for shipment. In most cases, order verification, packing, and carrier handoff require approximately 3 business days.

Orders submitted during the weekend are generally processed beginning on the following Monday or the next available business day.

2. Estimated Delivery Time & Shipping Fee

Once an order has been dispatched, estimated transit time is typically 10–20 business days.

Qufajevista currently applies a standard flat shipping charge of $5.99 USD for worldwide delivery, unless a different rate or promotional shipping offer is clearly shown during checkout.

3. Possible Shipping Delays

Delivery estimates may occasionally be affected by circumstances beyond our direct control, including customs inspections, carrier disruptions, regional transportation delays, weather conditions, or other logistics-related events.

If this occurs, additional delivery time may be required. We appreciate your patience while the carrier completes delivery.

4. Shipment Tracking

Once your parcel has been handed over for delivery, a shipping confirmation message will be sent to the email address associated with your order. This message will include the available tracking number for your shipment.

You may check the progress of your parcel through:

17track.net

Please note that tracking information may not appear immediately. In some cases, carriers require several days after dispatch before the first tracking event becomes visible.

5. Orders Arriving in Separate Packages

If you purchase more than one item, your order may be divided into multiple shipments. This may occur when products are fulfilled from different locations or when sending items separately allows them to reach you more efficiently.

When an order is split, each parcel may receive its own tracking number and separate shipping confirmation.

6. Order Changes After Purchase

Requests to change an order must be submitted as quickly as possible. This includes updates to your delivery address, recipient information, telephone number, product size, color, quantity, or other order details.

For the best chance of making a change successfully, please contact our support team within 12 hours of placing your order.

When contacting us, please provide:

Your Order Number
The Email Address used to place the order
A clear explanation of the requested correction or modification

Because fulfillment may begin shortly after an order is received, we cannot guarantee that changes will be possible once processing or shipment preparation has started. However, our team will make reasonable efforts to assist when possible.

7. Missed Delivery Attempts

If a carrier attempts delivery while you are unavailable, the parcel may be held at a local postal facility, collection point, or carrier location. In some cases, the delivery provider may also leave instructions explaining how to arrange redelivery or collection.

We recommend contacting the local carrier directly using your tracking number as the first step.

If you still require assistance afterward, please contact Qufajevista support.

Please be aware that Qufajevista cannot accept responsibility for parcels returned because the customer supplied an incorrect or incomplete address or failed to collect the shipment within the carrier's required timeframe.

8. When Tracking Has Not Updated

If your shipment appears to be moving slowly, please first review the most recent tracking event.

Recent tracking activity: If the last update occurred within the previous 7 days, the parcel is generally still moving through the carrier network.
No movement for more than 7 days: If no new tracking activity has appeared for over 7 days, please contact our support team and provide your order number and order email so we can investigate further.

9. Lost or Stolen Shipments

If you believe your shipment may have been lost while in transit, please contact us. We will work with the shipping provider to review the available tracking and delivery information.

Confirmed Lost in Transit: If the carrier investigation confirms that your parcel was lost before delivery, Qufajevista will arrange a replacement shipment at no additional product cost.
Packages Marked as Delivered: Once carrier tracking confirms successful delivery to the shipping address provided with the order, our lost-in-transit coverage no longer applies. If you cannot locate a parcel marked as delivered, please first check with household members, neighbors, building staff, reception areas, or other secure delivery locations near your property.

10. Shipping Destinations & Fulfillment Locations

Shipping Destinations: Qufajevista offers international shipping. If delivery is unavailable to a particular destination, we will contact the customer as soon as reasonably possible.

Fulfillment: Orders may be processed through facilities or fulfillment partners located in the United States, Canada, Australia, the European Union, or other manufacturing and distribution locations used by our supply network.

Depending on inventory availability and delivery efficiency, certain products may be shipped directly from a manufacturing or fulfillment partner.

11. Important Shipping Terms

By completing a purchase through Qufajevista, you acknowledge and agree to the following shipping conditions:

Estimated Delivery Dates: Processing and delivery timeframes are estimates rather than guaranteed arrival dates. Delays caused by customs authorities, transportation providers, weather, operational disruptions, or other circumstances outside our control may extend delivery times.
Import Charges: Any customs duties, import taxes, government fees, brokerage charges, or similar assessments imposed by the destination country are the responsibility of the customer unless otherwise stated. These charges are not included in the listed product price or standard shipping fee.
Correct Shipping Information: Customers are responsible for entering a complete and accurate delivery address when ordering. Qufajevista is not responsible for shipments that are delayed, lost, misdelivered, or returned because incorrect or incomplete address information was supplied.
Completed Deliveries: Our responsibility for transportation ends once the carrier records the shipment as successfully delivered to the address associated with the order. Qufajevista is not responsible for theft, loss, or disappearance occurring after confirmed delivery.

Need Shipping Assistance?

If you have questions about a shipment, tracking status, delivery issue, or order modification, please contact the Qufajevista support team using the customer service email published on Qufajevista.com or call us at +1 (443) 658-2115.

To help us locate your order more quickly, please include your Order Number and the Email Address used at checkout whenever you contact us.

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