Return Policy

Last Updated: July 25, 2025

Thank you for shopping with Qufajevista. If there is a problem with your order, please contact our customer service team as soon as possible and provide your order number together with the email address used at checkout. We will review the situation and assist according to the terms below.

1. Final Sale Policy

All purchases made through Qufajevista are considered final sale.

We do not accept general returns or product exchanges. Exceptions are limited to situations where an item arrives with a confirmed defect, verified damage, or where the product delivered is different from the item ordered.

2. Damaged, Defective, or Incorrect Items

Please examine your order promptly after delivery. If an item arrives damaged, defective, or incorrect, you must contact us within 7 days of the recorded delivery date.

To allow our team to evaluate your claim efficiently, please provide the following information:

Your Order Number and the email address associated with the purchase
A clear explanation of the problem
Clear photographs or video showing the damage, defect, or incorrect item

Claims are reviewed individually. After assessing the information provided, Qufajevista will determine the most appropriate resolution.

Depending on the circumstances, an approved resolution may include:

A replacement item
A partial refund
A full refund

3. Approved Refunds

When a full or partial refund has been approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds generally appear within 7–12 business days after processing. The exact posting date may vary depending on your bank, card issuer, or payment provider.

4. Exchanges

Qufajevista does not provide standard exchanges for size, color, preference, or other customer-requested changes.

A replacement may only be provided when an item is confirmed to have arrived damaged or defective and the related claim has been approved by our support team.

5. Returns Without Authorization

Please do not send merchandise back unless our support team has specifically instructed you to do so.

Customers must contact Qufajevista and receive approval before returning any product.

Items sent back without prior communication or without an approved claim may be refused. Unauthorized returns are not eligible for a refund, replacement, or other resolution under this policy.

6. How to Contact Us

If you have a question about a damaged item, product defect, incorrect shipment, or an approved refund, please contact the Qufajevista support team through the customer service email published on Qufajevista.com or call us at +1 (443) 658-2115.

For faster assistance, please include:

Your Order Number
The email address used during checkout
A short description of the issue
Supporting photos or video when applicable

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